During these uncertain times, you can count on Tower.

“Tower Federal Credit Union is standing ready to serve its members during this unprecedented time. As always, the well-being of our members, employees and community is our top priority.”

– Richard Stafford, President and CEO

We proudly serve Department of Defense (DoD) members, and their families.

Whether you are uniformed personnel, Reservists, or civilian employees, you’re a Tower member no matter where life takes you. You can leave the military, change employers, move, get married, retire—and always stay with Tower. We’re ready to serve you and your family.

As life presents unique challenges, we’re here to partner with you every step of the way. With our easy-to-use online and mobile banking services, 24/7 Member Service Center, and competitive products and services, Tower makes banking easy, wherever you are.

Tower also helps to empower our military heroes, veterans and children in need by donating a penny every time a member uses their debit or credit card. To learn more, visit our Pennies for Change page.

Loan Payment Relief

  • Skip A Loan Payment: If you need to postpone your monthly loan payment, please contact us. After the postponement period, you simply resume making your regular payment.
  • For Mortgage relief inquiries, please contact us.
  • For new loans, you can easily apply online – we are ready to help.

Credit Card Assistance

  • Skip Credit Card Payments through July: We are automatically waiving the minimum payment due for many* of our credit card members through July. If you are eligible for the automatic payment skips, the minimum payment due on your monthly credit card statement will show $0 and there will be a message informing you that no minimum payment is due. If you do not receive the automatic payment skip and need assistance, please contact us. Interest charges and fees (excluding late fees) will continue to accrue.
  • Contact us to request an increase to your MasterCard credit limit.

*Some restrictions apply

Accessing Your Money

  • We are waiving early withdrawal penalties on certificates if you need access to your savings.
  • Enjoy free access to 30,000 in-network ATMs nationwide to withdraw cash, check balances and make transfers.

Investments & Wealth Management

  • Consult with a licensed financial advisor by calling 301-497-7062 or contact us by email.
  • Visit us online for the latest market insights including helpful articles and resources.

Download the PDF below for additional resources to assist with financial health and stability:
The Armed Forces Financial Guide (PDF 20MB)

TDY/Deployment

We have services to help ease the transition of your temporary military assignment. Here are some recommendations before you relocate:

  • Keep your membership open. Tower offers convenient online self-service options to conduct your banking needs, anytime anywhere. Easily manage Tower accounts and loans through Home Banking. Use an authenticator app as an additional method of authentication during the login process. Search for Authenticator App in FAQs to learn more.
  • Designate a joint owner. Designate your spouse, or a trusted relative as the joint owner of your accounts to help prevent any missed payments or overdrafts during your absence.
  • Designate a Power of Attorney if you want a spouse or close family member to conduct business on your behalf. Already have a Power of Attorney designated? Confirm all of the information in the document is up to date and contact Tower to learn more on designating a Power of Attorney to your accounts.
  • Review your will. Ensure that your property and your accounts are distributed according to your wishes. Also consider a living will to clarify your medical desires in the event that you are not able to speak for yourself.
  • Review your insurance coverages. Supplement your life insurance and death gratuity benefit with other life insurance and ensure beneficiary is up to date. Consider Credit Life and Disability protection on your loans and/or credit cards to cover you and your family if the unexpected occurs.
  • Shipping your Tower financed vehicle. If your vehicle will be shipped to another destination, additional documentation is required. Contact Tower 30 days before deployment to ensure proper documentation is provided.

PCS

Moving can be full of new opportunities and new experiences – each one a little different. Tower is here for you and your family, no matter where you are on your journey. Once you have your PCS orders in hand, here are a few steps we recommend:

  • Keep your membership open. Tower offers convenient online self-service options to conduct your banking needs, anytime anywhere. Easily manage Tower accounts and loans through Home Banking. Use an authenticator app as an additional method of authentication during the login process. Search for Authenticator App in FAQs to learn more.
  • Designate a Power of Attorney. If you want a spouse or close family member to manage some details of your move, designate them as power of attorney to act on your behalf. Already have a Power of Attorney designated? Confirm all of the information in the document is up to date and contact Tower to learn more on designating a Power of Attorney to your accounts.
  • Moving can be drain on your cash flow. Contact Tower for a personal loan or line of credit to help cover the costs of relocating.
  • Renting your current home? Notify your landlord immediately as a 30-day written notification may be required in the event you are unable to nullify your lease in less time.
  • Consider a post office box. If you haven’t found a new residence yet, consider obtaining a post office box for your mail until you have a permanent address.
  • Confirm your account has overdraft protection. Things happen, which is why it’s a good idea to protect your accounts from being overdrawn due to a miscalculation, a delayed paycheck, etc.

Living overseas

The Armed Forces Financial Guide (PDF 20MB) is a great resource to assist with providing financial solutions promoting financial health and stability for our active military as well as civilian DOD members.

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