Your security is our top priority.
Current Member Scams & Threats
Real Stories—Check Washing Scam—Terry says, "We put a check in the mailbox outside our local post office at noon and by four p.m. it had been stolen, altered, and whoever is involved, attempted to cash it".…
Our representatives are sensitive to handling sensitive information are trained in privacy and security. We will never contact you asking for your account information. Never give out your credentials, card number, or security code.
- Fraud Protection – Enjoy 24/7 fraud monitoring and rest easy knowing that if your debit or credit card is lost or stolen, you won't be responsible for any unauthorized charges.
- Card Controls and Alerts – Lock and unlock your debit card, setup alerts and control how and where your card can be used.
- NCUA Insurance – Deposits at Tower are insured up to $250,000 by the National Credit Union Administration (NCUA).
Enhanced Login Security
When logging in from a different or new computer or device, we authenticate your login using Two Factor Authentication (2FA) for added protection via text or phone using a verification code. Additional options of Biometric Login or via your favorite authenticator app (Duo, Authy, etc).
- Customize your online banking username and avoid using your account number.
- Create a complex password—a mixture of capital and lowercase letters, numbers and symbols. Make sure it’s at least eight characters long. Never reuse a password.
- Enable an authenticator app from your device’s app store as an added layer of protection when logging in to digital banking.
- Use free account alerts and notifications for all transaction activities.
- It may be months before you learn that your identity has been stolen—unless you regularly check each of your credit reports for unauthorized transactions (which you ideally would do every quarter with each credit bureau).
Call our Member Service Center at 866-56-TOWER immediately:
- If you have a lost or stolen card
- If you receive a suspicious email or phone call claiming to be from Tower
- If you opened a questionable link and shared your login credentials, PIN or other sensitive information
- Use these forms to fill out card fraud or disputes.
Do you believe you’ve fallen victim to a scam? Visit our Support & Victim Assistance Portal for assistance, resources and support info.
- Urgent assistance
- How and when to report any type of fraud
- What to do if documents, credentials, or PII are lost or stolen.
- Government, legal, credit, and advocacy resources
- Online testing tools.
Freeze Your Credit
One of the strongest preventative measures you can take is to freeze your credit. It makes it difficult for cybercriminals to open up new accounts in your name or your children’s names. To freeze your credit in the United States, simply call the three credit bureaus (Equifax, Experian and TransUnion) and request a freeze. We suggest doing the same for all family members. A security freeze does not affect your credit score. And if you want to take a loan, unfreezing your credit is simple. Learn how.
We can help you report fraud to the authorities.