Find the answers you need.
Call Us
Call to speak to our Member Service Representatives.
Local: 301-497-7000
Toll free: 800-787-8328 or 866-56-TOWER
TDD: 301-497-7056
Monday-Friday: 8am - 6pm EST
Saturday: 9am - 2pm EST
Tori, Your Virtual Assistant
Get answers 24/7. Click the icon in the bottom right-hand corner of our website or Digital Banking, or call us, to see what Tori can do.
Email Us
For Secure Messages
Send us secure messages about your account in Digital Banking.
For General Inquiries
Email us at
[email protected]
Live Chat
For Secure Messages
Send us secure messages about your account in Digital Banking. Sign in and go to Message Center under Help & Support.
To get responses in real-time
Select the Tori icon on the bottom right corner of your desktop screen, or click on "Virtual Assistant" in the "Contact Us" section in our app.
Pick the day and time that works best for you.
Log in anytime anywhere.
Additional contact information
For Lost/Stolen Debit Cards or Suspected Debit Card Fraud
301-497-7000, 800-787-8328 or 866-56-TOWER
For Lost/Stolen Credit Cards
866-570-1238 515-457-2082 outside the U.S.
To Report Fraudulent Activity or to Dispute a Credit Card Charge
866-570-1238 515-457-5584 outside the U.S.
To Report Identity Theft to Credit Reporting Agencies
TransUnion: 888-909-8872 Experian: 888-397-3742 Equifax: 888-766-0008
To speak to our Member Service Representatives
Local: 301-497-7000
Toll free: 800-787-8328 or 866-56-TOWER
TDD: 301-497-7056
Fax
Tower Federal Credit Union
P.O. Box 123
Annapolis Junction, MD 20701-0123
Need more help? We make it easy.
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Update your forgotten password or username.
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