Technology System Upgrade
February 19-21, 2022
Investing In Our Future
Upgrade Weekend Schedule
|BRANCHES||Lobby and Drive Thru|
will close at 6 p.m. ET
|Closed||Open normal hours|
CENTER (CALL CENTER)
until 6 p.m. ET
(Starting at 8 a.m. ET)
& TOWER TALK 24
|Available until 6 p.m. ET|
Bill Payment will be unavailable all day
(Starting at 8 a.m. ET)
|DEBIT & CREDIT CARDS||Available||Available||Available|
Your Upgrade Checklist
- Review Your Contact Information
We don’t want you to miss out on any important notices or messages, so please make sure that your contact information, including mailing address and e-mail address, is up-to-date. Login to Tower’s Home Banking or our Mobile App and visit My Profile.
- Mark Your Calendar
There will be various service interruptions during the upgrade weekend, including branch closures and digital banking outages. Please refer to the Upgrade Schedule table above for more details.
- Schedule Online Bill Payments and Transfers in Advance
We advise you to schedule online bill payments and transfers to occur prior to upgrade weekend.
- Online Bill Payment will not be available February 18–21, however payments previously submitted will process as scheduled.
- Transfers will not be available or process February 19–21.
Some Account Numbers Will Change
While your main member number will not change, account numbers for certain products will be different. Account numbers that currently use suffixes (e.g., 00 for Prime Share Savings) will now have their own unique account number associated with your main member number. Your member number will become an identification number we can use to locate any account you are connected to.
Here’s an example of the new account number format:
No changes are needed on your part to update direct deposits or bill payments you have set up with your existing account number; we’ve taken care of that for you. Beginning February 22, you will be able to see your new account number(s) in Home Banking and our Mobile App. They will also appear on your enhanced monthly statement. You can start using your new account number after the upgrade is complete.
View All of Your Joint Accounts
After the upgrade, managing all of your joint accounts in one place will be much easier! All accounts will be combined under your main member number. This means that ALL of your accounts—including joint accounts—will now appear and be visible in digital banking.
Enhanced Member Statements
After the upgrade, your monthly member statement will have a fresh, new look that is easier to read.
After the upgrade is complete, these items WILL NOT change:
- Main member number
- Routing number and checking account numbers
- Direct deposits and scheduled transfers
- Debit cards, credit cards and checks will all function as usual
- Card and ATM PINs
- Home Banking and Mobile App usernames/passwords