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We’re here for you.

At Tower Federal Credit Union, we make it easy for you to contact us. In addition to visiting a branch or ATM, calling Tower Talk 24, or using our free online and mobile banking services  to manage your accounts, you can also call, mail, or send us a secure email.

You can also take advantage of our Digital Self-Service Options.

Member Service Center

Please call our Member Service Center if you need assistance.

  • Local: 301-497-7000
  • Toll free: 800-787-8328 or 866-56-TOWER
  • TDD: 301-497-7056
  • Fax: 301-497-8930

Member Service Center Hours:

Monday - Friday8 a.m. - 6 p.m. EST
Saturday9 a.m. - 2 p.m. EST

Mailing Address

Tower Federal Credit Union
P.O. Box 123
Annapolis Junction, MD 20701-0123

Branch Locations and Hours


General Inquiries

If you are a Tower member and want to send a general inquiry or if you are not a member, send your message to

Account-Related Inquiries

For specific account-related questions, please use E-mail Manager from within Home Banking. This will allow you to securely send and receive account related information such as account numbers and personal information.

Just log into Home Banking and click “Support.” When you get a response, simply log back on and retrieve your detailed reply.

Emergency Numbers

For Lost/Stolen Debit Cards or Suspected Debit Card Fraud301-497-7000, 800-787-8328 or 866-56-TOWER
For Lost/Stolen Credit Cards866-570-1238
515-457-2082 outside the U.S.
To Report Fraudulent Activity or to Dispute a Credit Card Charge866-570-1238
515-457-5584 outside the U.S.
To Report Identity Theft to Credit Reporting AgenciesTransUnion: 800-888-4213
Experian: 888-397-3742
Equifax: 800-685-1111