We’re here for you.

At Tower Federal Credit Union, we make it easy for you to contact us. In addition to visiting a branch or ATM, calling Tower Talk 24, or using our free online and mobile banking services  to manage your accounts, you can also call, mail, or send us a secure email.

 

Member Service Center

Please call our Member Service Center if you need assistance.

  • Local: 301-497-7000
  • Toll free: 866-56-TOWER
  • TDD: 301-497-7056
  • Fax: 301-497-8930

Member Service Center Hours:

DayTime
Monday, Tuesday, and Thursday8 a.m. - 6 p.m. EST
Wednesday and Friday8 a.m. - 7 p.m. EST
Saturday9 a.m. - 3 p.m. EST

 

Mailing Address

Tower Federal Credit Union
P.O. Box 123
Annapolis Junction, MD 20701-0123

 

Branch Locations and Hours

Email

Use Tower’s E-mail Manager to send us a secure email. It’s a fast, secure way to communicate with us!

General Inquiries

This is a secure general e-mail option for Tower members and non-members for basic inquiries only.

Login to E-mail Manager to send your message. First time users will need to register first to create an e-mail account. When Tower’s response to your e-mail is ready, you’ll receive an e-mail response with the inquiry number. To retrieve your detailed reply, simply login to E-mail Manager again.

Account-Related Inquiries

For specific account-related questions, please use E-mail Manager from within Home Banking. This will allow you to securely send and receive account related information such as account numbers and personal information.

Just log into Home Banking and click “Support.” When you get a response, simply log back on and retrieve your detailed reply.

 

Emergency Numbers

For Lost/Stolen Debit Cards or Suspected Debit Card Fraud301-497-7000, 800-787-8328 or 866-56-TOWER
For Lost/Stolen Credit Cards866-570-1238
515-457-2082 outside the U.S. (call collect)
To Report Fraudulent Activity or to Dispute a Credit Card Charge866-570-1238
515-457-5584 outside the U.S. (call collect)
To Report Identity Theft to Credit Reporting AgenciesTransUnion: 800-888-4213
Experian: 888-397-3742
Equifax: 800-685-1111