We’re here for you.
At Tower Federal Credit Union, we make it easy for you to contact us. In addition to visiting a branch or ATM, calling Tower Talk 24, or using our free online and mobile banking services to manage your accounts, you can also call, mail, or send us a secure email.
You can also take advantage of our Digital Self-Service Options.
Member Service Center
Please call our Member Service Center if you need assistance.
- Local: 301-497-7000
- Toll free: 866-56-TOWER
- TDD: 301-497-7056
- Fax: 301-497-8930
Member Service Center Hours:
| Day | Time |
|---|---|
| Monday - Friday | 8 a.m. - 6 p.m. EST |
| Saturday | 9 a.m. - 2 p.m. EST |
Mailing Address
Tower Federal Credit Union
P.O. Box 123
Annapolis Junction, MD 20701-0123
Branch Locations and Hours
- Click here for branch information.
- Click here to see our holiday schedule.
General Inquiries
If you are a Tower member and want to send a general inquiry or if you are not a member, send your message to memberservices3@towerfcu.org.
Account-Related Inquiries
For specific account-related questions, please use E-mail Manager from within Home Banking. This will allow you to securely send and receive account related information such as account numbers and personal information.
Just log into Home Banking and click “Support.” When you get a response, simply log back on and retrieve your detailed reply.
Emergency Numbers
| For Lost/Stolen Debit Cards or Suspected Debit Card Fraud | 301-497-7000, 800-787-8328 or 866-56-TOWER |
| For Lost/Stolen Credit Cards | 866-570-1238 515-457-2082 outside the U.S. |
| To Report Fraudulent Activity or to Dispute a Credit Card Charge | 866-570-1238 515-457-5584 outside the U.S. |
| To Report Identity Theft to Credit Reporting Agencies | TransUnion: 800-888-4213 Experian: 888-397-3742 Equifax: 800-685-1111 |