March 23, 2020
Important Tower Branch Access Update
Tower Federal Credit Union remains available to serve your financial needs, while keeping both members and employees safe. To achieve this balance during a rapidly evolving situation, we will now be limiting person-to-person interactions within branches.
Tower will temporarily close branch lobbies beginning on Tuesday, March 24. We are limiting transactional banking services inside our locations to appointment only.
We will continue to provide drive-thru service for teller transactions at: Arundel Mills, Columbia (Snowden), Gambrills, Laurel, Magothy Beach, Millersville, and Pasadena.
- Monday and Friday: 9 am to 5 pm
- Tuesday to Thursday: 9 am to 3 pm
- Saturday: 9 am to 1 pm
Request an Appointment
If you need to meet with a branch employee or access your safe deposit box, please complete our appointment request form or call 301-497-7000 (option 3) between 9 am and 3 pm.
In addition to the above measures, we encourage you to use Tower’s digital tools for self-service and remote banking. You can access your accounts online or use Tower’s Mobile App to view transactions, check balances, make payments, find ATMs, and deposit checks. You also have access to over 30,000 free ATMs for easy access to cash. As always, our Member Service Center is available by phone for your convenience.
Please continue to check back for the latest updates and information.
March 12th, 2020
To our valued members,
We understand that the Coronavirus (COVID-19) pandemic is a growing health concern. At Tower, the safety and well-being of our members and employees is our top priority. I want to personally share some actions that Tower is taking to protect and assist our members and employees.
- Tower is actively monitoring the latest reports from the Centers for Disease Control (CDC) and public health agencies and following their recommended guidelines.
- We have enhanced our cleaning procedures in all Tower branches, including providing sanitizing stations and personal cleaning supplies for members and employees.
- We are updating our employee sick leave and travel policies, including educating all employees on best practices recommended by the CDC.
If you have been impacted by COVID-19 and need our support, we’re here to help. Please contact us about financial assistance programs that may be available to you.
In addition, we strongly encourage you to use Tower’s digital tools for self-service and remote banking. You can access your accounts online or use Tower’s Mobile App to view transactions, check balances, make payments, find ATMs, and deposit checks. Our Member Service Center is also available 24/7 for your convenience.
We will continue to closely monitor the situation and evaluate additional measures to support our members.
As always, Tower is here to help. It is our honor and privilege to serve you, particularly during challenging times, and we thank you for being a part of Tower Federal Credit Union.