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Mechanical Breakdown

  • Take your vehicle to any licensed repair facility and let them know that your vehicle has an extended warranty with National Auto Care (NAC).
  • Have the repair facility diagnose what is wrong with your vehicle
  • For authorization for the covered repairs, have the repair facility contact NAC BEFORE starting any repairs.
  • Once the vehicle is repaired, NAC will pay the repair facility for the authorized covered repairs via credit card over the phone.
  • You will need to pay the repair facility for your deductible, if applicable, and any items not covered by the extended warranty.

Emergency Roadside Assistance

For emergency roadside assistance, call Nation Motor Club.

Rental Car, Trip Interruption, KEY FOB, or Dent Repair Reimbursement

Call NAC to file a claim for:

  • Rental car reimbursement
  • Trip interruption
  • Key FOB
  • Dent repair
  • Windshield repair

Additional Questions

  • For questions about what is covered under your plan, call NAC.
  • For questions about the coverage elected:
    • Review your Service Contract.
    • If you need a copy, call Tower at 866-56-TOWER to request a copy via mail, or stop by any branch.
  • For additional questions, for questions which National Auto Care didn’t address or if you have issues with your claim, send a detailed email to Include your member information and all of your questions or concerns.
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