I wanted to take a moment to say how deeply we appreciate the incredible support of our members, Board of Directors and employees over the past year.
In what can only be described as a historic year with unprecedented challenges, Tower remained steadfast, proud and strong. We were focused on our mission of helping our members in need, and we were there to support our local community whenever we could. We remained 100% operational and available throughout the crisis. We helped thousands of our members facing financial hardship with loan payment deferrals, financial assistance or counseling. We provided face masks and equipment for local hospital workers, first responders and Veterans, and helped replenish depleted food bank shelves.
We are grateful for our outstanding staff and their unwavering commitment to providing a superior member experience, even during a global pandemic. Our dedicated team of employees never missed a beat when it came to taking care of our members.
Despite a turbulent year, we remained focused on Tower’s Reason for Being: to enhance the financial well-being of our members by creating and delivering value through the products and services we offer. Tower defines value in terms of service excellence, price, honesty, convenience, consistency, variety, safety, confidentiality and timeliness. We believe we have kept this promise, and will continue to do so.
Last year was a year like no other, and we are more grateful than ever for the trust you have placed in us. We take our responsibilities to our members seriously, and we are here for you. If you continue to face financial challenges, please reach out to us. We stand ready to help.
We are excited about brighter days ahead and proud to serve our members through best class products and services, and helping you stay connected to your accounts whether it be online, by phone or in person at a branch. We are YOUR credit union, and we are here to listen to you, support you and help you achieve your financial goals.
All the best to you in 2021, and I wish you and your family a happy and healthy new year. For the latest updates and information, please continue to visit our COVID-19 resource page.
President & CEO