[Laurel, Md.] —Tower Federal Credit Union today announced the relocation of the credit union’s Annapolis, Md. branch from its former location on Riva Road to a new, expanded location at 810 Bestgate Road. The new branch offers Interactive Teller Machine (ITM) technology to provide safe, secure transactions, encourage social distancing and reduce face-to-face interactions.
“Even before the COVID-19 pandemic hit, plans were in the works to install ITM technology in our new Annapolis branch,” says Alvin Smith, Tower’s SVP of Member Services. “Video Banking provides a safer transaction for the member and teller, and offers a combination of convenience, an empowered member experience and personal self-service transactions. Given social distancing protocols and the reduction of face-to-face exchanges due to the virus, Tower’s decision to add ITMs now seems to be an even wiser one.”
Unlike an ATM where there’s only interaction through a limited button response, ITMs include a touch screen, buttons and a handheld phone providing direct access to a remote live teller. The ITM teller interacts with the member in real time and can provide all of the services of a traditional teller.
In addition to ITMs inside the branch, Smith says the new location also offers convenient drive-up Video Banking service for those who are unable to or do not wish to leave their cars.
“We are excited to offer a new, improved branch for our Annapolis-area members, and for our members living on or traveling to and from Maryland’s Eastern Shore,” Smith says. “The new branch offers ITM options for safer, contactless transactions, and the convenience and efficiency of state-of-the-art banking technology without sacrificing the personalized, friendly service our members deserve and have come to expect from their credit union.”
Smith says the new branch has the same friendly staff as the previous location, is more easily accessible, has a dedicated Wealth Advisor, and offers other convenient self-service options like an iPad tech bar and 24/7 ATM. Branch/drive-up hours are Mon-Thurs 9 a.m.–5 p.m., Fri 9 a.m.–6 p.m. and Sat 9 a.m.–1 p.m.