We are proud to announce that Forbes Magazine has recognized Tower as one of only five Best-in-State credit unions for the state of Maryland. The Forbes list of America’s Best-in-State Credit Unions for 2020, honors the top 3.5% of credit unions nationwide.
“We were thrilled to learn that we made the Best-in-State list,” says Rick Stafford, Tower’s President and CEO. “To be recognized on a national scale by Forbes is a credit to our amazing team of employees.”
Of the nation’s over 5,200 credit unions, only 182 were included by Forbes as Best-In-State Credit Unions for 2020. To create the list, Forbes and partner Statista surveyed more than 25,000 U.S. consumers about their banking relationships. The independent survey asked participants to rate credit unions at which they have or previously have had checking accounts.
Financial institutions were scored on overall recommendations and satisfaction, as well as five subdimensions (trust, terms and conditions, branch services, digital services and financial advice).
Tower received a strong overall score of 88.
Stafford says he credits the high survey scores to Tower’s outstanding staff and their commitment to providing superior member service, along with Tower’s full offering of low or no fee products and services, top-of-the-line online and digital channels, and focus on financial education and member give-back.
Al Smith, Tower’s SVP of Member Services, says he is especially proud of this recognition, given the turbulence brought about by the global COVID-19 pandemic.
“Assisting and serving our members during these difficult times has been a privilege, and our commitment to meeting the financial needs of our members has never wavered. I couldn’t be more proud of our team and what we have accomplished in the past few months.”
View press release here.