Message from the Board Chair – October 2018

While October is National Cyber Security Awareness month, cyber security is something we all must be concerned about year-round. It’s one problem that we can never check off our to-do list. Unfortunately, cyber criminals are becoming more sophisticated, and consumers are still falling for online scams.

Join us in the fight
We must work together to help fight fraud. For Tower’s part, the Board of Directors and Senior Management team continue to work diligently to ensure Tower has top-notch, cutting edge security measures in place to protect our members’ accounts. Our staff receives regular training on how to detect suspicious activity—what to look for and how to handle it quickly if it occurs. Over the past several years, Tower has made significant investments in technologies and preventative measures to ensure the best protection for our members.

But even with these measures, as they say in football—the best defense is a strong offense. You can significantly enhance our security efforts and help protect yourself by taking a pro-active role.

To help, Tower offers several free products and services designed to fight fraud. Be sure you are taking advantage of them! Here are some actions you can take TODAY to help protect your Tower accounts:

Login to Home Banking and review all recent transactions on your accounts. We recommend that you monitor your accounts at least monthly, and preferably more often than that. If you see anything suspicious, contact Tower right away. While you’re in Home Banking, set up account alerts. Tower will alert you either by e-mail or text when certain transactions post to your account, such as a large withdrawal.

Download Tower’s Mobile App on to your mobile device. This is an easy way to keep tabs on your accounts everywhere you go. Similar to account alerts in Home Banking, you can also set up Push Notifications in the App.

Sign up for monthly eStatements. It may seem old school, but mailbox tampering is still a leading method for identity theft. The less paper, the better. Plus, this month you’ll get $5 when you sign up for eStatements! Paying your bills online with Tower’s Bill Payment is another easy way to avoid bills and account information sitting in your mailbox.

Educate yourself. Check out Tower’s Financial Know-How page for timely cyber articles and tips. Read about recent scams at ftc.gov, and share them with your loved ones so they won’t become the latest victims.

Update your login information. You can customize your Home Banking username and password. Choose logins that are hard for others to guess but easy for you to remember. Don’t use account numbers, children’s or pet’s names, or other easily identifiable information. Change your Home Banking login often and don’t use the same one for multiple accounts.

We are moving to better serve you!
As you may have heard, Tower is relocating our Millersville branch this month to a larger, more convenient location in the I-97 Business Park. The branch is moving the weekend of Oct. 6-7, and will close at 3:00 p.m. on Oct. 5 and stay closed through Oct. 8 (all Tower branches are closed for Columbus Day). The branch will open in its new location at 231 Najoles Road on Oct. 9.

The new and improved branch will have the same friendly staff and operating hours, along with a drive-thru, 24-hour full-service envelope free ATM, safety deposit boxes, tech bar, and more!

And be sure to mark your calendars for Saturday, Nov. 3. We will be hosting a Grand Opening Celebration & Shred Day at the new Millersville location. This is a great day to check out the new branch, enjoy some fun games and giveaways, and help protect against identity theft by shredding your sensitive documents securely. Be sure to stop by.

Get involved
As a fellow member-owner of Tower, I encourage you to get more involved with your credit union. One way to do this is to join Tower’s volunteer Board of Directors. To learn how to submit your name for consideration, please see the Call for Candidates in this month’s TowerLine. I especially encourage members with specialized skills to please consider offering your services to Tower’s volunteer committees, like Loan Review, Supervisory, or the Technical Advisory Board.

In closing, on behalf of Tower’s Board, thank you for your Tower membership and the trust you have placed in us to lead your credit union. I know cyber security is not the most uplifting of topics, so I’ll close on a positive note: The TowerCares Foundation has been able to do some great things lately, thanks to your caring and generosity! Please take a moment to check out the impact TowerCares is making in our local community.