Identity Theft Prevention

Protect yourself and your money! Follow these tips to avoid fraudulent scams and attempts to obtain your personal and financial information. If you suspect that you’ve been a victim of identity theft, contact Tower immediately.

 

Watch Out for Fraud

Always be on the alert for fraudulent e-mail and phone calls asking you to enter account numbers or PINs to unlock accounts or renew services. Delete or hang up immediately. Tower never requests account information through unsolicited e-mail, phone calls or on Tower’s website.

 

Review Your Credit Report

Obtain your free credit report annually from each of the three major credit bureaus. Stagger review of your credit report from the three bureaus, getting one every few months. This keeps you up-to-date on the content and allows you to compare reports. Learn more about checking your credit report.

 

Beware of Phishing

Phishing (pronounced “fishing”) is when criminals send e-mail by the thousands or millions in hopes of tricking unsuspecting members/consumers into sharing confidential information. These messages often include a link to a fraudulent website. By masquerading as a trustworthy person or business, criminals “fish” for online users’ financial information and passwords. Learn more about phishing.

There’s also “vishing” where criminals use a telephone number instead of e-mail. When you call an 800 number they give you, often in a recorded message, the person or another automated response tells you, for example, your account is closed and to reactive it, please enter your personal and/or account information on the phone keypad. Don’t believe them!

 

Protect Your Personal Information

Don’t share your personal or financial information with anyone unless you contacted them and know who you are speaking with. You should not enter your User ID or password in an e-mail or on a telephone keypad if you did not initiate the contact – even if the caller has some of your personal information.

If you are suspicious, don’t reply to, click on, or enter any information on a linked website or a phone keypad. DELETE THE MESSAGE OR HANG UP IMMEDIATELY.

Additional services and resources to help manage and protect your credit are available from Equifax.

If you have any concerns about potential fraud or identity theft on your account, you should contact Tower immediately. Report your suspicions to us immediately at abuse@towerfcu.org or call the Member Service Center at 301-497-7000 or 866-56-TOWER.

 

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