Tower's Privacy Policy for Members  

This policy covers personally identifiable information about a member’s current or former relationship with Tower Federal Credit Union.

We Want You To Know
Tower respects the privacy of its members. Protecting the privacy of your personal information, along with your financial assets, is at the core of our business. It is our priority to protect your information in every way in which we interact with you, whether it be in a branch, over the telephone, by mail, or online through the Internet. We exercise great care in safeguarding your information in our business dealings with our affiliates and other companies. We value your trust and recognize that the confidentiality of your personal information is one of our most important responsibilities.

How We Protect Your Information
Our employees are trained on the necessity of maintaining the confidentiality of your information. We limit access to personal information about you to those employees who need to know that information to provide products and services to you, maintain your accounts, and conduct business.

We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard against unauthorized access to your personal information. These measures apply to internal access, as well as to information shared with our affiliates and other companies with whom we do business.

How We Collect Personal Information
We collect and use various types of information to service your accounts, provide improved products to save you time and money, and better respond to your needs.

We collect information:
  • You provide us on applications or other forms
  • From your transactions with us or our affiliates
  • We receive from consumer reporting agencies
On our Web site, towerfcu.org, we collect and retain some information on an anonymous and aggregate basis, such as:
  • Time and length of your visit
  • Pages you viewed
  • Internet service provider you used
If you send us an e-mail, we will collect and keep on file your e-mail address, as well as the information in your message.

How We Use Your Personal Information
We limit who receives personal information about you and the type of information we share. Any information that might be shared with our affiliates or other companies is done so only as a result of an agreement with you, or as required or permitted by law.

Sharing Among Affiliates
Tower Financial Services, LLC is our affiliate that offers members the opportunity to purchase alternative products and services through the following non-affiliated firms:
  • CUNA Mutual® Group
  • Tower Title Services
From time to time, we may provide Tower Financial Services, LLC with your name and address if we believe that you might benefit from these services. You may choose not to have your name and address provided to our affiliate by following the instructions under You May Opt Out.

Sharing With Other Companies
It is sometimes necessary for us to provide the information we collect about you as described above to companies to perform some specific services, such as:
  • Check printing
  • Statement processing
  • Consumer reporting
  • Credit/debit card processing
  • Printing and mailing of credit union materials
  • Marketing services for Tower’s products and services
We also may disclose some of this information to other providers of financial services with whom we have joint marketing agreements. We are permitted by law to disclose this information. However, under written agreement, we require that our business partners and vendors safeguard all personal information concerning you and your accounts.

You May Opt Out. If you prefer that we do not disclose your name and address to our affiliate and other financial services providers, you may direct us not to make these disclosures. Simply send your completed, signed Request to Opt Out Form by fax or mail to the address below.


  Fax number
  301-497-8930

  Mailing address
  Tower Federal Credit Union
  Member Service Center
  P.O. Box 123
  Annapolis Junction, MD 20701-0123

Non-member joint holders, co-applicants, and co-makers may also exercise this right to opt out. For joint account holders, we will treat an opt out request as applying to everyone listed on the account. If you have any questions, e-mail us or call the Member Service Center at 301-497-7000 or 800-787-8328.

We reserve the right to change our privacy policy from time to time without prior notice to you, unless prior notice is required by law.

Maintaining accurate information
We strive to maintain accurate information about you. If you ever think that our records contain inaccurate information about you, please let us know. We'll correct any mistakes promptly.

If you think we have reported inaccurate information to a consumer reporting agency, please let us know by writing us at Tower Federal Credit Union, P.O. Box 123, Annapolis Junction, MD, 20701-0123. Please give us your name, address, telephone number, and the information you think is wrong. We will investigate and take corrective action if indeed the information we furnished was inaccurate.