Education and Experience:

• Bachelor's degree in business related field and 2-3 years related experience or AA degree with 4-6 years related experience in a business workplace preferably in marketing.
• Knowledge of marketing concepts preferred in addition to proficiency with Excel, Word, and PowerPoint.

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Employment Application

Certificates, IRA and Tax Reporting Specialist
Vacancy # 30065

Summary of Position:

This position, under the guidance of the Certificates, IRA, and Tax Reporting Supervisor, is responsible for providing member service regarding Share Certificates and Individual Retirement Accounts (IRA) and Trust Accounts. The position is also responsible for assisting in timely Escheat processing and reporting to the State of Maryland, for assisting in maintaining and servicing U.S. Savings Bond orders, maintaining members’ TIN certification within due diligence guidelines, and timely and accurate processing of Internal Revenue Service (IRS) tax reporting and enforced Federal backup withholding tax.

Education & experience:

• 2 year degree or 2-3 years related experience in a financial institution.

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Employment Application

Collector
Vacancy # 30057

Summary of Position:

• This position is responsible for the collection, maintenance and resolution of consumer loans up to and over180 days delinquent, real estate loans more than 15 days delinquent, repossessions and member bankruptcy cases to protect the assets of Tower Federal Credit Union (TFCU).
• Monitor and take action to resolve chronic delinquencies over 180 days on consumer loans and real estate loans delinquent more than 15 days to protect assets of TFCU.  
• Initiate and support foreclosure proceedings on real estate loans.
• Negotiates loan workouts and/or loan modifications.
• Represent TFCU in bankruptcy cases and monitor proceedings to protect the interests of TFCU.
• Prepares detailed loan modification, delinquency repossession and other end of month reports and notifies the Collection Supervisor of potential losses to the credit union.

 Education & Experience:

Associates college degree (2 year program) with 3 or more years collections experience. Without degree should have 5 or more years relevant experience. Knowledge of foreclosure, loan modification, repossession and bankruptcy laws and regulations.

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Employment Application

HR Generalist
Vacancy # 30060

Summary of Position:

• This position is responsible for delivering various functional services through the Human Resources Department to, and on behalf of, Tower employees. These services include: employment, training, compensation and benefits administration. The incumbent is also responsible for utilizing and analyzing the results of needs assessments, selected training programs facilitation, coordinating projects and recurring events including new employee orientation, job fairs, employee involvement and recognition events and benefits open enrollments.
• The incumbent serves in a generalist role, in the functional areas highlighted below, as a knowledgeable resource responding to employee and management inquiries, interpreting and communicating various Human Resources policies and procedures, applicable laws, standards and government regulations.
• Organizes and facilitates classroom and/or alternative delivery instruction for new and existing employees on job related functions, and specifically with Credit Union policy and standards (i.e.: MSE, MSR & Teller training, compliance, security, sales & service, etc.)
• Responsible for evaluating, documenting and reporting the achievements of new employees and communicating to the appropriate supervisor, Senior Training & Development Specialist, and Training/OD Supervisor. Conducts needs analyses and confers with supervisors/managers to diagnose performance gaps and as needed develops and tracks implementation of Individual Development Plans.
• On a scheduled, special assignment, or ad hoc basis, the incumbent sources qualified candidates, screens, interviews, and utilizes all available assessments and resources to fill entry level, professional and technical job openings in coordination with the Employment Supervisor and/or Senior Employment Specialist.
• Provides support to the Supervisor in terms of monitoring internal trends (i.e. turnover, employee opinion survey results) and program utilization (medical insurance, 401k) to identify deficiencies with the whole total compensation program to assure meeting the needs of Tower and staff. This incumbent may provide assistance in administration, developing and recommending new programs or enhancements based on cost/benefit analyses, surveys, benchmarking, and alignment with TFCU's philosophy and strategic direction.

 Education and Experience:

AA degree plus minimum 3 years direct experience with adult learning, training or education, plus experience within one or more HR functional areas (i.e., benefits administration and/or compensation analysis, pay processing, employment/recruiting.)

• Additional experience desired via completion of professional development or certification as PHR.
• In lieu of AA educational background, minimum five years of current, successful experience in adult learning, training, or education performing skilled work in a human resources environment supplemented by experience within 3 or more additional functional areas as described above.

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Employment Application

Member Service Representative
Vacancy #'s 30067, 30071

Summary of Position:

The Member Service Representative is the primary contact for all potential, new, and existing members and provides all types of share and loan services. Accepts membership applications and determines membership eligibility. Accepts consumer loan and mortgage applications. Cross-sells a full range of financial products and services. Performs administrative duties, including system data entry and information retrieval, as needed to support member service duties, ensuring compliance with Federal and State regulatory statutes, as well as internal policies and procedures. The MSR position requires a broad scope of knowledge about products, services, regulations and the overall functions and procedures of the operational departments within Tower. Performs teller functions on a regular basis while adhering to all teller standards.

 Education & Experience:

• High school diploma or equivalency.
• Sufficient interpersonal skills to positively represent Tower during member interaction.
• Ability to effectively operate PC (using a Windows Operating system) and other office equipment.
• One year of experience providing direct customer/member service preferably in a business office setting.
• Demonstrated ability within 180 days to perform core accountabilities/and or Knowledge Point competencies of MSR I position, including teller duties.

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Employment Application

Software Services Analyst
Vacancy # 30064

Summary of Position:

• Provides basic research/trouble-shooting support for front and back-office problems.
• Supports user departments with assistance regarding application software inquiries by utilizing SUMMIT Online Documentation and Spectrum Reference Library to locate information.
• Maintains the most up-to-date version of virus signature files on each PC that accesses the Internet.  Furthermore, this position provides Internet/E-mail support for user departments.
• Responds to end-user requests for electronic forms generation. This consists of creating, compiling and transferring a JefForm document, creating and compiling a DFI file, and setting up a cross-reference file and printing the finished document.

Education & Experience:

2-3 years related professional experience as outlined below:

• Must possess proficiency in Microsoft Access, Excel, and Word
• Must possess a minimum of 1-year experience in a LAN environment, preferably with Windows 2000 and Windows XP.
• Must possess knowledge and proficiency in personal computer use, preferably with Windows 2000 and Windows XP.
• Must be versed in using the Internet.

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Employment Application

Teller
Vacancy #'s 30068, 30069, 30070, 30072

Summary of Position:

Accurately perform and record monetary transactions to provide efficient and effective service to Tower members. Effectively communicate with members and co-workers to professionally represent and support the operation of Tower. Assure the security of cash drawer, negotiable instruments and member information to protect the assets of Tower and its members.

Education & experience:

• High School graduate or GED.
• 1-year experience with a financial institution preferred.
• Cash handling required.

Technical Skills:

• Ability to add, subtract, multiply and divide.
• Ability to use teller terminal, adding machine, check writer and money order machine.
• Ability to reconcile and balance transaction records.

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Employment Application

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