Branch Specialist
Vacancy # 30010
Summary of Position:
Branch Specialists must be dependable and flexible. They will
travel to all Tower branches and be able to perform any branch
position (Branch Representative, Member Service Representative,
and Teller). In addition they will float to the Member Service
Center and Business Development departments. For all locations,
Branch Specialists must be aware of and follow every branch's
or department's security procedures. The Branch Specialist is
the primary contact for all potential, new, and existing members
and provides all types of product and loan services: accepts
various applications and determines membership eligibility and
appropriateness; cross-sells a full range of financial products
and services; and performs administrative duties, including
system data entry and information retrieval, as needed to support
member service duties, ensuring compliance with Federal and
State regulatory statutes, as well as internal policies and
procedures. The Branch Specialist position requires a broad
scope of knowledge about products, services, regulations and
the overall functions and procedures of the operational departments
within Tower. Performs teller functions on a regular basis while
adhering to all teller standards.
Education and Experience:
- High school diploma or Associates Degree in related field
or 2-3 years relevant administrative/business experience.
Technical Skills:
- Ability to operate PC in a Microsoft Windows
environment.
- Ability to operate Microsoft Office applications
(Word, Excel, PowerPoint) with proficiency.
- Ability to utilize computer-based training and e-learning
programs/ resources using developmental software, relevant
Internet and Intranet applications.
- Ability to enter data, sort and extract, understand the
application of and interpret for others information derived
from database systems.
- Ability to map PC workstations when floating between multiple
and varied locations.
- Ability to serve as branch resource for more complex computer
and system related issues.
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Employment Application
Business
Integration Analyst
Vacancy # 30008
Principal Accountability:
- Collaborates with end users, analysts, and management in
conceptualizing the development of new software integrations
and applications by analyzing existing workflow and understanding
current system challenges in order to meet operational needs.
- Acts as a liaison for Technical Services, IS Operations,
and Software Services to assist in resolving problems with
software products or company software systems.
- Analyzes and evaluates existing business systems and procedures
in an effort to further Tower's core values of Service Excellence
and Innovation.
Education and Experience:
BS in the field of Computer Science, Information Systems, or
Software Engineering, and at least 2-5 years related work experience
required (without degree a minimum of 7+ years) as outlined
below:
- Prior experience interviewing end-users for insight on functionality,
interface, problems, and/or usability issues highly desired.
- Specific experience effectively participating in or providing
leadership with projects and preparing cost-benefit analyses.
- Prefer hands-on experience developing test cases and test
plans.
- Must possess working knowledge of Microsoft Office Products
i.e. Access, Excel, and Word.
- Proficiency in a variety of programming/scripting languages,
including Java, .NET, SQL, Perl.
- Excellent understanding of coding methods and best practices.
- Maintains current knowledge security techniques and standard
practice.
- Extensive relational database and operating systems experience
with MSSQL.
- Solid working knowledge of current Internet technologies,
including IIS, Apache.
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Employment Application
Compliance Services Auditor
Vacancy # 30011
Summary of Position:
- The Compliance Services Auditor is responsible for providing support in the quality control reviews of mortgage lending activities in order to comply with requirements of Tower’s Seller-Servicer Agreement with FNMA and with the terms of Tower’s Quality Control Program approved by FHA.
- This incumbent will also assist the Compliance Services Auditor in ensuring TFCU’s compliance with other pertinent laws and regulations. This position also provides assistance/support with branch controls reviews under the team leadership of the Senior Compliance Services Auditor.
- In conjunction with the Senior Compliance Services Auditor, performs Quality Control reviews of mortgages originated, summarizing results, and meets with management/audit representatives to discuss concerns.
Education & Experience:
- High School diploma plus 1-2 years related experience, preferably with a financial institution and
- Highly prefer a minimum of 1 years’ experience as a mortgage loan processor, closer or underwriter with an emphasis on conventional real estate loan products or
- At time of hire, must have successful completion of courses or seminars related to real estate lending processes, underwriting and escrow or
- On the job, demonstrates an understanding of the necessary documentation requirements for processing and obtaining underwriting approval
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Employment Application
Product
Planner
Vacancy Number # 30009
Summary
of Position:
Research, evaluate, recommend and coordinate implementation
of Tower's product marketing plans to provide members
with competitive products that effectively meet their needs.
Research and define new product requirements based upon feedback
from members, and competitior and market analysis, and make
recommendations to implement them as either enhancements to
the existing products or new products to successfully compete
for members' financial business. Coordinates Tower Member
Services procedures to assure effective delivery of products.
Monitor and interpret Federal, State and NCUA regulations to
assure compliant operation of Tower Federal Credit Union.
Education & Experience:
- Bachelor's degree plus 3-4 years related experience
in product development or product implementation.
- 6-8 years related experience may be subsituted in lieu of
education.
- Working knowledge of direct marketing.
Technical Skills:
- Proficiency in Microsoft Office products.
- Ability to create, edit and format word-processing
documents.
- Ability to create and format spreadsheets using formulas
and data tools. Also possess ability to create relevant and
readable graphs and charts.
- Proficiency in Powerpoint to create presentations and handouts.
- Ability to understand market research.
- Ability to understand and analyze financial and operational
data.
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Employment Application
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